![]() ![]() ![]() Electromyography testing verified CTS, and I've had surgery in one hand/elbow so far (resulting in the elimination of the tingling/sleep symptoms). This was after having traditional carpal and cubital tunnel symptoms for almost two years. That is until a couple of months ago when I started feeling pain that fits the description of de Quervain's tenosynovitis. Got the MX Ergo Plus (the Best Buy exclusive model with the additional wedge for 30° tilt) about 10 months ago. These investigations may take several days but merchandise replacements will be processed as soon as possible.I started using the Logitech Trackman in 1999, then moved to the M570 around 2012 or so. Please retain all packaging in the event that Kensington or the freight company needs to inspect it. Kensington will investigate the claim and notify the freight company of the damage. If you receive a damaged product, you must notify Kensington within 48 hours of delivery at 1-80. Please refer to the warranty information and other supporting documentation that came with your product. If your product does have a defect, your product is covered under the terms of your product's warranty. If you discover what you believe is a product defect for any Kensington product, please contact Customer Support at 1-80. If you return product without an RMA number, your shipment will be refused and returned to you at your expense. To ensure proper credit, packages should be returned with clearly marked with the RMA number and packing slip placed in the shipment prior to returning to Kensington. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping. Kensington recommends that you use a carrier that offers tracking for all returns and that you insure your package and declare the full value of the shipment so that you are protected if shipment is lost or damaged in transit. ![]() All refunds will be refunded via the payment method the order was received. Orders may be subject to a 20% restocking fee and all shipping and handling charges are the responsibility of the customer. Products may be returned for a full refund of the product purchase price plus applicable taxes within 30 days of receipt. We're available to support you from Monday - Friday from 7:30am until 6:30pm PT. If you are not satisfied with your Kensington purchase, please call 1-80 within 30 days of receipt to obtain a Return Material Authorization (RMA) number and instructions.
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